O6.7 Ensure that DPI are linguistically appropriate for the whole population

Principle

O6: Respond to gender, ability or age

Risk

RI3 Exclusion, SV4 Technical shortcomings

Life Cycle Stage

L3: Development

Practices

• Build DPI systems with interfaces that support multiple languages, allowing users to select their preferred language when accessing the platform.

• Ensure that technical support services, such as help desks, chatbots, and customer service hotlines, are available in the primary languages spoken by users.

Resources