# F4.14 Oversee the publication of reports on user complaints and inclusion metrics

{% tabs %}
{% tab title="Principle" %}
[F4 Reinforce transparency and accountability](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/foundational-principles/f4-reinforce-transparency-accountability)
{% endtab %}

{% tab title="Risks" %}
[RS4 Lack of recourse](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-safety), [SV3 Weak institutions](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)
{% endtab %}

{% tab title="Life Cycle Stage" %}
[L5 - Operations and Maintenance](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/responsible-authorities/r3-donor/l5-operations-and-maintenance)
{% endtab %}
{% endtabs %}

## Practices

* Require that service providers submit regular reports on user complaints, including details on complaints, resolutions, and timeframes, as part of compliance with regulatory standards.
* Develop relevant regulatory standards.