F4.14 Oversee the publication of reports on user complaints and inclusion metrics

Principle

F4 Reinforce transparency and accountability

Risks

RS4 Lack of recourse, SV3 Weak institutions

Life Cycle Stage

L5 - Operations and Maintenance

Practices

• Require that service providers submit regular reports on user complaints, including details on complaints, resolutions, and timeframes, as part of compliance with regulatory standards.

• Develop relevant regulatory standards.