L5 - Operations and Maintenance

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Click on any process listed below to learn about illustrative practices that can be implemented.

Process	Principle	Risk
F1.4 Establish monitoring and mitigation teams	F1 Do no harm	SV1 Digital distrust, SV4 Technical shortcomings
F4.11 Publish reports on inclusion and user complaints.	F4 Reinforce transparency and accountability	SV1 Digital distrust, R13 Exclusion
F8.4 Implement multi-channel complaint resolution mechanism that tracks resolution	F8 Ensure effective remedy and redress	RS4. Lack of recourse
F8.5 Establish capability to succesfully remedy user exclusion & harm	F8 Ensure effective remedy and redress	RS4. Lack of recourse RI4 Disempowerment
F8.6 Empower regulators with independent oversight	F8 Ensure effective remedy and redress	SV2 Weak rule of law
F9.12 Train civil servants, citizens and the private sector on new iterations of DPI implementation	F9 Focus on future sustainability	SV3 Weak institutionsSV5 Unsustainability
O2.7 Design systems to capture evolving user needs	O2 Evolve with evidence	R13 Exclusion SV1 Digital distrust,
O2.8 Leverage analytics for ongoing evaluation and informed decision-making.	O2 Evolve with evidence	SV3 Weak institutions
O2.9 Establish mechanisms to assess the value users derive	O2 Evolve with evidence	R13 Exclusion SV1 Digital distrust,
O4.7 Invite security audits by third parties	O4 Assure data security by design	RS2 Digital insecurity, SV4 Technical shortcomings
O5.6 Implement regular performance metrics tracking with predefined response protocols	O5 Ensure data protection during use	SV3 Weak institutions RS2 Digital insecurity, SV4 Technical shortcomings
O5.5 Ensure that access to personal information is based on the informed consent of the user that is freely given and can be withdrawn	O5 Ensure data protection during use	RS1 Privacy vulnerability, RS4 Lack of recourse
O5.8 Create redress mechanisms that allow for bad actors (fraud, identity theft, data protection violations, etc) to be expelled.	O5 Ensure data protection during use	RS2. Digital insecurity
O5.3 Ensure digital preservation of records	O5 Ensure data protection during use	SV4 Technical shortcomings
O7.1 Establish governance frameworks that ensure transparency, accountability, and stakeholder participation	O7 Practice inclusive governance	SV3 Weak institutionsRI4 Disempowerment
O8.6 Ensure budgetary allocation for DPI financial sustainability and adequate resourcing for continuous development.	O8 Sustain financial viability	SV5 Unsustainability
O9.2 Develop a centralized platform for digital asset sharing and foster a community of practice for knowledge exchange	O9 Build and share open assets	SV4 Technical shortcomings
O9.3 Nurture engagement with technical community and private actors	O9 Build and share open assets	SV4 Technical shortcomings
O9.4 Create an online repository of Open DPI components, reference architecture for maintenenace, review, improvement and engagement with technical community and private actors	O9 Build and share open assets	SV4 Technical shortcomings