# L5 - Operations and Maintenance

To know more about this phase of the DPI life cycle, click [here](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/life-cycle-stages)

**Click on any process listed below to learn about illustrative practices that can be implemented.**

| Process                                                                                                                                                                                                                                                                                                                                                               | Principle                                                                                                                                                                                            | Risk                                                                                                                                                                                                                                                                                  |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [F1.4 Establish monitoring and mitigation teams](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/f1.4-establish-monitoring-and-mitigation-teams-1)                                                                                                                                                                                 | [F1 Do no harm](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/foundational-principles/f1-do-no-harm)                                                           | <p><a href="../../risks/risks-to-structural-vulnerabilities">SV1 Digital distrust, </a></p><p><a href="../../risks/risks-to-structural-vulnerabilities">SV4 Technical shortcomings</a></p>                                                                                            |
| [F4.11 Publish reports on inclusion and user complaints.](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/f4.11-publish-reports-on-inclusion-and-user-complaints)                                                                                                                                                                  | [F4 Reinforce transparency and accountability](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/foundational-principles/f4-reinforce-transparency-accountability) | [SV1 Digital distrust, ](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)[R13 Exclusion ](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-inclusion)                       |
| [F8.4 Implement multi-channel complaint resolution mechanism that tracks resolution](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/f8.4-implement-a-multi-channel-complaint-resolution-mechanism-that-tracks-resolutions)                                                                                                        | [F8 Ensure effective remedy and redress](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/foundational-principles/f8-ensure-effective-remedy-and-redress)         | [RS4. Lack of recourse](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-safety)                                                                                                                                                               |
| [F8.5 Establish capability to succesfully remedy user exclusion & harm](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/f8.5-establish-capability-to-successfully-remedy-user-exclusion-and-harm)                                                                                                                                  | [F8 Ensure effective remedy and redress](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/foundational-principles/f8-ensure-effective-remedy-and-redress)         | <p><a href="../../risks/risks-to-safety">RS4. Lack of recourse</a></p><p><a href="../../risks/risks-to-inclusion">RI4 Disempowerment</a></p>                                                                                                                                          |
| [F8.6 Empower regulators with independent oversight](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/f8.6-empower-regulators-with-independent-oversight)                                                                                                                                                                           | [F8 Ensure effective remedy and redress](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/foundational-principles/f8-ensure-effective-remedy-and-redress)         | [SV2 Weak rule of law ](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)                                                                                                                                           |
| [F9.12 Train civil servants, citizens and the private sector on new iterations of DPI implementation](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/f9.12-train-civil-servants-citizens-and-the-private-sector-on-new-iterations-of-dpi-implementation)                                                                          | [F9 Focus on future sustainability](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/foundational-principles/f9-focus-on-future-sustainability)                   | [SV3 Weak institutions](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)[SV5 Unsustainabilit](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)y |
| [O2.7 Design systems to capture evolving user needs](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o2.7-design-systems-to-capture-evolving-user-needs)                                                                                                                                                                           | [O2 Evolve with evidence](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o2-evolve-with-evidence)                                        | <p><a href="../../risks/risks-to-inclusion">R13 Exclusion </a></p><p><a href="../../risks/risks-to-structural-vulnerabilities">SV1 Digital distrust, </a></p>                                                                                                                         |
| [O2.8 Leverage analytics for ongoing evaluation and informed decision-making.](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o2.8-leverage-analytics-for-ongoing-evaluation-and-informed-decision-making)                                                                                                                        | [O2 Evolve with evidence](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o2-evolve-with-evidence)                                        | [SV3 Weak institutions](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)                                                                                                                                           |
| [O2.9 Establish mechanisms to assess the value users derive](https://app.gitbook.com/o/S6GcTrchMUMTQYaKxrvB/s/M4qpfWbmGu30B3njFAAV/universal-dpi-safeguards-framework/processes/o2.9-establish-mechanisms-to-assess-the-value-users-derive)                                                                                                                           | [O2 Evolve with evidence](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o2-evolve-with-evidence)                                        | <p><a href="../../risks/risks-to-inclusion">R13 Exclusion </a></p><p><a href="../../risks/risks-to-structural-vulnerabilities">SV1 Digital distrust, </a></p>                                                                                                                         |
| [O4.7 Invite security audits by third parties](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o4.7-invite-security-audits-by-third-parties)                                                                                                                                                                                       | [O4 Assure data security by design](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o4-assure-data-security-by-design)                    | <p><a href="../../risks/risks-to-safety">RS2 Digital insecurity, </a></p><p><a href="../../risks/risks-to-structural-vulnerabilities">SV4 Technical shortcomings</a></p>                                                                                                              |
| [O5.6 Implement regular performance metrics tracking with predefined response protocols](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o5.6-implement-regular-performance-metrics-tracking-with-predefined-response-protocols)                                                                                                   | [O5 Ensure data protection during use](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o5-ensure-data-protection-during-use)              | <p><a href="../../risks/risks-to-structural-vulnerabilities">SV3 Weak institutions</a></p><p><a href="../../risks/risks-to-safety">RS2 Digital insecurity, </a></p><p><a href="../../risks/risks-to-structural-vulnerabilities">SV4 Technical shortcomings</a></p>                    |
| [O5.5 Ensure that access to personal information is based on the informed consent of the user that is freely given and can be withdrawn](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o5.5-ensure-that-access-to-personal-information-is-based-on-the-informed-consent-of-the-user)                                             | [O5 Ensure data protection during use ](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o5-ensure-data-protection-during-use)             | <p><a href="../../risks/risks-to-safety">RS1 Privacy vulnerability, </a></p><p><a href="../../risks/risks-to-safety">RS4 Lack of recourse</a></p>                                                                                                                                     |
| [O5.8 Create redress mechanisms that allow for bad actors (fraud, identity theft, data protection violations, etc) to be expelled.](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o5.8-create-redress-mechanisms-that-deal-with-bad-actors)                                                                                      | [O5 Ensure data protection during use](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o5-ensure-data-protection-during-use)              | [RS2. Digital insecurity](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-safety)                                                                                                                                                             |
| [O5.3 Ensure digital preservation of records ](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o5.3-ensure-digital-presevation-of-records)                                                                                                                                                                                         | [O5 Ensure data protection during use ](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o5-ensure-data-protection-during-use)             | [SV4 Technical shortcomings](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)                                                                                                                                      |
| [O7.1 Establish governance frameworks that ensure transparency, accountability, and stakeholder participation](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o7.1-establish-governance-frameworks-for-transparency-accountability-and-stakeholder-participation)                                                                 | [O7 Practice inclusive governance](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o7-practice-inclusive-governance)                      | [SV3 Weak institutions](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)[RI4 Disempowerment](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-inclusion)                    |
| [O8.6 Ensure budgetary allocation for DPI financial sustainability and adequate resourcing for continuous development.](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o8.6-ensure-budgetary-allocation-for-dpi-financial-sustainability-and-adequate-resourcing)                                                                 | [O8 Sustain financial viability](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o8-sustain-financial-viability)                          | [SV5 Unsustainability](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)                                                                                                                                            |
| [O9.2 Develop a centralized platform for digital asset sharing and foster a community of practice for knowledge exchange](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o9.2-develop-a-centralized-platform-for-digital-asset-sharing-and-a-community-of-practice)                                                               | O9 Build and share open assets                                                                                                                                                                       | [SV4 Technical shortcomings](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)                                                                                                                                      |
| [O9.3 Nurture engagement with technical community and private actors](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o9.3-nurture-engagement-with-technical-community-and-private-actors)                                                                                                                                         | [O9 Build and share open assets](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o9-build-and-share-open-assets)                          | [SV4 Technical shortcomings](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)                                                                                                                                      |
| [O9.4 Create an online repository of Open DPI components, reference architecture for maintenenace, review, improvement and engagement with technical community and private actors](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/processes/o9.4-create-an-online-repository-of-open-dpi-components-reference-architecture-for-maintenance) | [O9 Build and share open assets](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/operational-principles/o9-build-and-share-open-assets)                          | [SV4 Technical shortcomings](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities)                                                                                                                                      |