F3.4 Develop alternative processes to access services without requiring subscription to a DPI

Principle

F3 Do not exclude

Risk

RI3 Exclusion

RI2 Unequal access

Life Cycle Stage

L2 Strategy and Design

Practices

• Retain analog services by allowing service providers to offer paper-based authentication and access to printed versions of essential documents for individuals who opt out of DPI systems.

• Engage continuously with civil society organizations to identify new paths for inclusion, such as opt-out workflows, ensuring that alternative access methods are regularly updated and relevant.

• Ensure the availability of cash payments by maintaining the option to pay small denominations in cash, preventing individuals from being locked out of essential services. In cases where cash options are not viable, ensure that digital payment methods remain affordable and accessible to the most vulnerable populations.

Resources

Case Study

( to come soon..)

References