# F4.11 Publish reports on inclusion and user complaints

{% tabs %}
{% tab title="Principle" %}
[F4 Reinforce transparency and accountability](/safeguards/universal-dpi-safeguards-framework/principles/foundational-principles/f4-reinforce-transparency-accountability.md)
{% endtab %}

{% tab title="Risk" %}
[SV1 Digital distrust, ](/safeguards/universal-dpi-safeguards-framework/risks/risks-to-structural-vulnerabilities.md)[R13 Exclusion ](/safeguards/universal-dpi-safeguards-framework/risks/risks-to-inclusion.md)
{% endtab %}

{% tab title="Life Cycle Stage" %}
[L5 - Operations and Maintenance ](/safeguards/universal-dpi-safeguards-framework/responsible-authorities/r3-donor/l5-operations-and-maintenance.md)
{% endtab %}
{% endtabs %}

## Practices

> * Publish metrics on inclusion, showing how the government’s services cater to diverse user groups.
> * Publish detailed aggregated reports on user complaints, including the nature of complaints, remedies provided, and time to resolution.

## Resources

<table data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td></td><td><mark style="color:yellow;"><strong>Case Study</strong></mark></td><td>( to come soon..)</td></tr><tr><td></td><td><mark style="color:yellow;"><strong>References</strong></mark></td><td></td></tr></tbody></table>


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