F9.12 Train civil servants, citizens and the private sector on new iterations of DPI implementation

Principle

F9 Focus on future sustainability

Risk

SV5 Unsustainability

SV3 Weak institutions

Life Cycle Stage

L5 - Operations and Maintenance

Practices

• Implement comprehensive training programmes for civil servants, citizens, and the private sector on new DPI implementations. Offer online courses and workshops focusing on practical tools and systems.

• Provide targeted training for ICT regulators on evolving standards and practices, and ensure that citizens receive user-friendly resources to understand and utilize new digital services effectively.

Resources

References

X-Road – interoperability services