# F8.5 Establish capability to successfully remedy user exclusion and harm

{% tabs %}
{% tab title="Risk" %}
[RS4. Lack of recourse](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-safety)

[RI4 Disempowerment](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/risks/risks-to-inclusion)
{% endtab %}

{% tab title="Life Cycle Stage" %}
[L5 - Operations and Maintenance](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/responsible-authorities/r3-donor/l5-operations-and-maintenance)
{% endtab %}

{% tab title="Principle " %}
[F8 Ensure effective remedy and redress ](https://safedpi.gitbook.io/safeguards/universal-dpi-safeguards-framework/principles/foundational-principles/f8-ensure-effective-remedy-and-redress)
{% endtab %}
{% endtabs %}

## Practices

> * Roll out a complaint system across multiple media channels and in physical facilities.
> * Continue to differentiate and provide redressal mechanisms for individual services (redressal for e-commerce payment issues vs redresssal of benefits transfer).
> * Ensure transparent tracking of user complaints to provide closure as it passes through different systems. This is essential for building trust.

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