arrow-left

All pages
gitbookPowered by GitBook
1 of 1

Loading...

F4.11 Publish reports on inclusion and user complaints

F4 Reinforce transparency and accountability

SV1 Digital distrust, R13 Exclusion

L5 - Operations and Maintenance

hashtag
Practices

  • Publish metrics on inclusion, showing how the government’s services cater to diverse user groups.

  • Publish detailed aggregated reports on user complaints, including the nature of complaints, remedies provided, and time to resolution.

hashtag
Resources

Case Study

( to come soon..)

References