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F8.1 Facilitate user access to redress mechanisms

F8 Ensure effective remedy and redress

RS4 - Lack of recourse

Operations and Maintenance

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Practices

F8.1.1 Ensure DPI systems clearly display the responsible public authority and contact information for complaints and inquiries, especially when serviced by third-party providers.

F8.1.2 Advocate for the integration of secure grievance and redress mechanisms into DPI systems.

F8.1.3 Support initiatives that provide legal aid to help individuals navigate the redress process.

F8.1.4 Promote the need for independent judicial oversight.