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L5 - Operations and Maintenance

To know more about this phase of the DPI life cycle, click here

Click on any process listed below to learn about illustrative practices that can be implemented.

Process

Principle

Risk

L5 - Operations and Maintenance

To know more about this phase of the DPI life cycle, click here

Click on any process listed below to learn about illustrative practices that can be implemented.

Process

Principle

Risk

O9 Build and share open assets

F1.4 Establish monitoring and mitigation teams

F1 Do no harm

SV1 Digital distrust,

SV4 Technical shortcomings

F4.11 Publish reports on inclusion and user complaints.

F4 Reinforce transparency and accountability

SV1 Digital distrust,

R13 Exclusion

F8.4 Implement multi-channel complaint resolution mechanism that tracks resolution

F8 Ensure effective remedy and redress

RS4. Lack of recourse

F8.5 Establish capability to succesfully remedy user exclusion & harm

F8 Ensure effective remedy and redress

RS4. Lack of recourse

RI4 Disempowerment

F8.6 Empower regulators with independent oversight

F8 Ensure effective remedy and redress

SV2 Weak rule of law

F9.12 Train civil servants, citizens and the private sector on new iterations of DPI implementation

F9 Focus on future sustainability

SV3 Weak institutions

SV5 Unsustainabilit

O2.7 Design systems to capture evolving user needs

O2 Evolve with evidence

R13 Exclusion

SV1 Digital distrust,

O2.8 Leverage analytics for ongoing evaluation and informed decision-making.

O2 Evolve with evidence

SV3 Weak institutions

O2.9 Establish mechanisms to assess the value users derive

O2 Evolve with evidence

R13 Exclusion

SV1 Digital distrust,

O4.7 Invite security audits by third parties

O4 Assure data security by design

RS2 Digital insecurity,

SV4 Technical shortcomings

O5.6 Implement regular performance metrics tracking with predefined response protocols

O5 Ensure data protection during use

SV3 Weak institutions

RS2 Digital insecurity,

SV4 Technical shortcomings

O5.5 Ensure that access to personal information is based on the informed consent of the user that is freely given and can be withdrawn

O5 Ensure data protection during use

RS1 Privacy vulnerability,

RS4 Lack of recourse

O5.8 Create redress mechanisms that allow for bad actors (fraud, identity theft, data protection violations, etc) to be expelled.

O5 Ensure data protection during use

RS2. Digital insecurity

O5.3 Ensure digital preservation of records

O5 Ensure data protection during use

SV4 Technical shortcomings

O7.1 Establish governance frameworks that ensure transparency, accountability, and stakeholder participation

O7 Practice inclusive governance

SV3 Weak institutions

RI4 Disempowerment

O8.6 Ensure budgetary allocation for DPI financial sustainability and adequate resourcing for continuous development.

O8 Sustain financial viability

SV5 Unsustainability

O9.2 Develop a centralized platform for digital asset sharing and foster a community of practice for knowledge exchange

SV4 Technical shortcomings

O9.3 Nurture engagement with technical community and private actors

O9 Build and share open assets

SV4 Technical shortcomings

O9.4 Create an online repository of Open DPI components, reference architecture for maintenenace, review, improvement and engagement with technical community and private actors

O9 Build and share open assets

SV4 Technical shortcomings